Cancellation

RETURNS
----
Our return policy is valid for 30 days. If your purchase was made more than 30 days ago, we unfortunately cannot offer a refund or exchange.
offer.
To be eligible for a return, your item must be unused and in the same condition as when you received it. The item must also be in its original packaging.
Some items are completely non-returnable. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials, or flammable.
It involves liquids or gases.
Furthermore, the following items cannot be returned:
* Gift vouchers
* Software products for download
* Some health and personal care products
To complete your return, we need a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.
In certain situations, only partial refunds are granted (if applicable).
* Books with obvious signs of wear
* CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
* Items that are no longer in their original condition, are damaged, or are missing parts for reasons not attributable to our error
are due to this.
* Items that are returned after 30 days from delivery.
Refunds (if applicable)
Once we have received and checked your return, we will send you an email to inform you that we have processed the return you requested.
We have received the returned item(s). We will also inform you of the approval or rejection of your refund.
Once your refund has been approved, it will be processed. After a few days, a credit will automatically be applied to your credit card or original payment method.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time before a refund is credited to your account.
If you have done all of this and still have not received a refund, please contact us at ascendbyben@web.de.
Offer item (if applicable)
Refunds are only available for regular-priced items; unfortunately, sale items are excluded from refunds.
Exchange (if applicable)
Exchanges are only accepted for defective or damaged items. If you wish to exchange an item for the same item, please email ascendbyben@web.de and send the item to: Waldmeisterweg 18, Stuttgart, Baden-Württemberg, 70186, Germany.
Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a voucher upon return of the item.
Amount of the purchase price. As soon as we receive the returned item, you will receive a voucher by email.
If the item was not marked as a gift at the time of purchase or sent to the gift-giver, the refund will be issued to the gift-giver, and the gift-giver will be notified of the return.
Shipment
To return your product, please send it to: Waldmeisterweg 18, Stuttgart, Baden-Württemberg, 70186, Germany.
You must pay the return shipping costs yourself. Shipping costs are non-refundable. If you have a
If you receive a refund, the shipping costs for the return will be deducted from your refund.
The time it takes for the exchanged item to arrive may vary depending on the country where you live.
If you are shipping an item worth over €75, you should use a shipping service with tracking or take out a [service/insurance policy/etc.].
Consider shipping insurance. We cannot guarantee that we will receive the item you return.